Frequently asked questions
Sizing and fit
Finding your fit
How do I determine my size for a garment?
To find your perfect fit, refer to the size chart on each product page. Every garment has its own size guide with measurements to help you select the right size. The size guide is a general guideline for finding your correct fit.
Our silhouettes vary from slim to oversized, so please always check the product description. If you have a question about the fit of a garment, contact us before purchasing and we will help.
What if I am between two sizes?
Write to us at estethshipping@gmail.com with the style you are looking at and your measurements. We will tell you which size sits better on that particular silhouette.
Do you offer custom sizing?
Our pieces are made in standard sizes XS to XL in small batches. For special requests, reach out to us directly and we will see what is possible for that style.
Orders
Placing an order
What if I need to change or cancel my order?
Once an order is placed we are unable to make changes, as the shipping process has already started. Orders are processed immediately, so once an order ships we cannot cancel it.
If you do need us to cancel, email customer care right away with your order number and full name. We can then issue a credit note or exchange the garment for another once you return it to us. We do not provide refunds.
Always ensure your shipping address is correct. An order with an invalid address will be returned automatically and will delay delivery.
Do you offer cash on delivery?
Cash on delivery is available. We accept UPI, cards, net banking and international payment methods at checkout.
Can I place an international order?
Yes. DM or email us for an international address or order. Once payment is made and confirmed, we begin the shipping process. Shipping charges are additional, as per actuals, and any import duties are borne by the customer.
Shipping and delivery
Getting it to you
How long will it take to receive my order?
Once your order is placed it is processed and shipped within 48 hours. Items are delivered within 7 to 8 working days from the time the order is placed. Express shipping is available if you need it sooner.
We also offer same day delivery at actual cost for residents of Mumbai, Thane and Navi Mumbai.
How much does shipping cost?
Every order has a delivery fee based on your delivery address. You will see the exact amount at checkout before you pay.
Do you deliver everywhere in India?
We work with some of India's largest logistics companies, so our coverage is bound by their reach. If your address is in a location they do not serve, we will contact you and do our best to find an alternative.
During festivals or adverse weather, shipments may be delayed. We will always try our best to get your parcel to you in good time.
Returns and exchanges
If it is not quite right
Can I exchange a piece?
Yes. You may return an item within 7 days, with the original tags, in its original box packing and along with the invoice. Mention your desired exchange piece and size on the invoice. Return charges are borne by the customer.
The exchange piece must be of similar or higher value. If you would rather delay your purchase, we can issue a credit note valid for up to 3 weeks. An item can be exchanged only once.
- Items must be unworn, unwashed and undamaged, with no smell of perfume, deodorant or detergent.
- Items should be free of make-up or tan marks.
- Once the piece passes our quality check, we issue the exchange or credit note.
We do not accept refunds or cancellations. No returns or exchanges on international orders, and no exchange or return on sale items.
Do you have a return pick up service?
We do not provide a return pick up facility. Please courier the piece to our Mumbai address, which is listed on the returns policy page.
My item arrived damaged or incorrect. What now?
Please inspect your order on arrival and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Product and care
Looking after your pieces
How do I care for my garments?
Follow the care instructions on the garment label. Most of our pieces cannot be machine washed and are dry clean only. For specific instructions, refer to the individual product details.
What if an item is not the colour I expected?
Due to different monitors and calibrations, colours may vary slightly from the photograph. Although every effort is made to photograph garments truthfully and describe them in detail, we cannot guarantee every screen will depict the exact colour of the product.